MOST SALES ARE FINAL
GENERAL PRODUCTS & MERCHANDISE. Most products are hand-made by local OHIO vendors and sold on consignment. All general merchandise sales are final. If a product is defective it may be returned within 10 days for a replacement of the same or greater value with original receipt. All return and replacement shipping costs incurred will be the responsibIlity of the buyer.
HOUSE PLANTS, SUCCULENTS, CACTUS AND AIR PLANTS. If your plant dies within 10 days we will replace it with the same thing or something similar. All return and replacement shipping costs incurred will be the responsibIlity of the buyer.
NUTCRACKERS AND SMOKERS ARE NONRETURNABLE. Originally handcrafted in Germany, these collectibles are vintage and second market products (used) in very good to excellent condition. Some are Signed and/or Limited Editions. In most cases they are no longer in production or an early version model. Please view photos carefully and contact us if you have questions before making a purchase.
CHRISTMAS PYRAMIDS AND CANDLE HOLDERS are newly handcrafted from Germany and may be returned within the first 10 days of purchase IF DEFECTIVE for a replacement. Note that small pieces may come off during shipping. Most pieces can easily be reattached with wood glue. All return and replacement shipping costs incurred will be the responsibility of the buyer.
CUCKOO CLOCKS are newly handcrafted from the Black Forest of Germany and carry a 2-year warranty on mechanical parts from date of purchase from the clockmaker. Note that small pieces may come off during shipping. Most pieces can easily be reattached with wood glue. If defective, contact us BEFORE returning a clock to the store for trouble-shooting or replacement options. All return or warranty replacement shipping costs incurred will be the responsibility of the buyer.
GIFT CARDS. Online gift card purchases are for in-store use only. Contact us if you would like to apply an in-store gift card to an online purchase and we will process it manually.
We insure all shipped items. Please allow 1-3 days to prepare your package for shipping after placing order. All orders are shipped USPS Priority Mail (Transit time 1-3 days). Other shipping options and promotions may be available from time to time. You can also schedule to pickup in store or at curbside for free. Items picked up from the shop will be packaged as if you shopped in the store, in a shopping bag with tissue paper.